Frequently Asked Questions
Everything you need to know about KINTO products and services.
What materials are used in KINTO products?
We prioritize high-quality, durable materials including heat-resistant glass, stainless steel, porcelain, and BPA-free copolyester to ensure longevity and safety in your home.
Are KINTO glass products microwave and dishwasher safe?
Most of our heat-resistant glass items are safe for both microwave and dishwasher use. However, we recommend checking the specific product description or the base of the item for exact care instructions.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of purchase. Please note that shipping fees are non-refundable unless the item arrived damaged.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and Canada. For other regions, please check our global store locator to find a retailer near you.
How do I care for my stainless steel tumblers?
To preserve the finish and vacuum insulation, we recommend hand washing our tumblers with a soft sponge and mild detergent. Avoid using abrasive cleaners or placing them in the freezer.